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We want to make sure that we can help you to find the perfect adventure. If you have any questions, please get in touch.

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About My Booking FAQ’s

If you wish to make any changes to your booking, particularly if you need to alter any flights booked through us, please let us know as soon as possible.

Flight amendments often incur extra airline costs depending on the changes to be made and if the ticket has been issued or not.

If you need to cancel your booking, please let us know as soon as possible. This is required in writing and you should refer to the booking conditions with regards to any cancellation charges that may apply. Normally, if you cancel before the final balance is due, the deposit and insurance premium are non refundable but we can usually hold your balance for you to use on a future trip. Please contact SAILNSTAY TRAVEL for further details. Once your final balance has been paid, there is a sliding scale of charges, outlined in the booking conditions. If you wish to transfer your booking to a different holiday or traveller, you should contact us before the final balance is due for your existing holiday, and there are no fees charged by SAILNSTAY TRAVEL to do so. Any changes are, however, subject to any additional fees charged by local suppliers or airlines. Transfers after the final balance is due are classed as a cancellation and re-booking. For cancellations or transfers, please contact Customer Operations.

For many holidays we need your passport details and sometimes other personal information. This might be for registration with the local authorities or for border crossings. A number of airlines now also require full passport information, known as Advanced Passenger Information. If your passport details change before travel, you must provide us with the new details.

ANTALYA, TR

  • E-Mail

    info@sailnstay.com

  • Phone

    +9 0532 591 2445

  • FAX

    +9 0242 871 3388

  • Address

    Alakent Mah. Karabucak Cad. no:13/1

    07570 Demre / ANTALYA

Cappadocia, TR

  • E-Mail

    info@sailnstay.com

  • Phone

    +9 0532 591 2445

  • FAX

    +9 0242 871 3388

  • Address

    Isalı-Gaferli-Avcılar Mah, Demirhan Sk. no:4/a,
    50180 Göreme/Nevşehir Merkez/Nevşehir

GALLIPOLI, TR

  • E-Mail

    info@sailnstay.com

  • Phone

    +9 0532 591 2445

  • Fax

    +9 0242 871 3388

  • Address

    Esenler, Adnan Menderes Cd. Elif Sitesi

    17000 Çanakkale Merkez/Çanakkale

Rhodes, GR

  • E-Mail

    rhodes@sailnstay.com

  • Phone

    +9 0532 591 2445

  • FAX

    +9 0242 871 3388

  • Address

    6, Neorion Square,
    Rhodes Gr 85100 GREECE