We want to make sure that we can help you to find the perfect adventure. If you have any questions, please get in touch.
About My Booking FAQ’s
What if I need to change my booking?
If you wish to make any changes to your booking, particularly if you need to alter any flights booked through us, please let us know as soon as possible.
Flight amendments often incur extra airline costs depending on the changes to be made and if the ticket has been issued or not.
What if I need to cancel or transfer my booking?
If you need to cancel your booking, please let us know as soon as possible. This is required in writing and you should refer to the booking conditions with regards to any cancellation charges that may apply. Normally, if you cancel before the final balance is due, the deposit and insurance premium are non refundable but we can usually hold your balance for you to use on a future trip. Please contact SAILNSTAY TRAVEL for further details. Once your final balance has been paid, there is a sliding scale of charges, outlined in the booking conditions. If you wish to transfer your booking to a different holiday or traveller, you should contact us before the final balance is due for your existing holiday, and there are no fees charged by SAILNSTAY TRAVEL to do so. Any changes are, however, subject to any additional fees charged by local suppliers or airlines. Transfers after the final balance is due are classed as a cancellation and re-booking. For cancellations or transfers, please contact Customer Operations.
For many holidays we need your passport details and sometimes other personal information. This might be for registration with the local authorities or for border crossings. A number of airlines now also require full passport information, known as Advanced Passenger Information. If your passport details change before travel, you must provide us with the new details.